# Book a table or an appointment in the app

> Reserve a restaurant table or book a service appointment in SmartPOS Shopper, then check, move or cancel it under your bookings.

Source: https://shopper.smartposhub.com/bookings/book-a-table-or-appointment/
Last updated: 2026-10-30

With SmartPOS Shopper you can book a table at a restaurant or an appointment at a salon, clinic or other service store in a few taps, without calling. Pick a day and a free time, add a note, and the store gets your booking right away. This page shows how to book, what the statuses mean, and how to move or cancel.

Where you'll find it

Only at stores that take bookings in the app. Their Home shows tiles such as **Book** (**Table or appointment**), **Reserve a table** or **Book a service**, and the store page shows **Bookings**.

## Book a table or appointment

1. Open the store on **Home** and tap **Book** — or open the store page and tap **Bookings**, then **New booking**.
2. Under **What would you like to book?** choose **Table** or **Appointment**.
3. Pick the **Day** (**Today**, **Tomorrow** or a later date).
4. For a table, set **Guests**. For an appointment, choose at least one service under **Services** — the length in minutes is shown.
5. Tap a free **Time**. If none are free, the app says “No free times on this day. Try another day.”
6. Add a **Note for the store (optional)**.
7. Tap **Confirm booking**.

You then see **You’re booked! See you soon.** or **Request sent. The store will confirm your booking.**

![New booking screen with Table and Appointment choice, day picker, guests and time slots](https://shopper.smartposhub.com/_astro/new-booking-table-or-appointment.CFSvfDOG_2hQIQ5.webp)

![Bookings list with upcoming confirmed table, an appointment waiting for the store, and a past completed booking](https://shopper.smartposhub.com/_astro/bookings-list-upcoming-past.BlZZRunO_ZuuTlo.webp)

New booking (left) and your bookings (right).

## Reserve a table at a restaurant

Restaurants can show their own **Reserve a table** screen with more choices.

1. Tap **Reserve a table** (**Pick a day and time**) on the restaurant’s Home.
2. Set **Guests**, pick the **Day** and a **Time**.
3. Under **Table**, keep **Any table** — “The restaurant gives you the best free table for your group.” — or tap **Choose** to pick a free table from a list or **Floor plan**. Tables that are too small or taken can’t be picked.
4. Check **Your details** (**Name**, **Phone**) and add a **Note for the restaurant (optional)** — occasion, high chair, allergies.
5. Tap **Confirm reservation**.

The screen may also tell you the restaurant’s rules, for example **We keep the table for 15 min**, **A deposit of … is due at the restaurant**, or **Free cancellation in the app up to … h before**.

![Reserve a table form with guests, day, time, Any table and your details](https://shopper.smartposhub.com/_astro/reserve-a-table-form.CskEGrcY_Z1apJFy.webp)

![Choose your table sheet with Any table selected and a floor plan of free and taken tables](https://shopper.smartposhub.com/_astro/choose-your-table-floor-plan.C44eVH9x_KySWB.webp)

Reserve a table (left) and choosing a table on the floor plan (right).

## Book a service appointment

1. Tap **Book a service** (**Free times, your stylist**). Pick a service — its length and any deposit are shown.
2. Under **Who would you like?** pick a person or **Anyone available**.
3. Pick the **Day** and a **Time**, then add a **Note for the store (optional)**.
4. Tap **Book** followed by the time. You see **Booked! See you then.** or **Sent. The store will confirm your appointment.**

The confirmation tells you the change rule, for example “You can cancel or move it in the app up to 2 hours before.”

## Check, move or cancel a booking

- [Table reservations](#tab-panel-0-0)
- [Appointments](#tab-panel-0-1)

Open **My reservations** (**Tables you booked**) from the restaurant’s Home. Upcoming bookings show **Free cancellation until** a time and a **Cancel** button. Tap **Cancel**, then confirm. Past bookings are listed under **Past**. If the screen says “To change or cancel, please call the restaurant.”, the app can’t cancel it any more.

Open **My appointments**, tap the appointment and use **Change date or time** → pick a new time → **Move my booking**, or **Cancel booking** → **Yes, cancel**. The store is told right away. After the change window the app shows “This booking can’t be changed in the app any more. Please call the store.”

![My reservations with an upcoming confirmed table, free cancellation time and a red Cancel button, and a past completed reservation](https://shopper.smartposhub.com/_astro/my-reservations-upcoming-past.DTpDw5DI_1T4v6R.webp)

My reservations: cancel while free cancellation is open.

## What the booking statuses mean

| Status                                                   | Meaning                                   |
| -------------------------------------------------------- | ----------------------------------------- |
| **Confirmed**                                            | Your booking is set.                      |
| **Waiting for the store** / **Waiting for confirmation** | The store still has to accept it.         |
| **Checked in** / **Seated**                              | You arrived and the store checked you in. |
| **Completed**                                            | The visit is over.                        |
| **Cancelled**                                            | You or the store cancelled it.            |
| **Missed**                                               | You didn’t come.                          |

## Tips

- Turn on notifications so you hear when a booking is confirmed or cancelled — see [notifications](https://shopper.smartposhub.com/notifications/notifications-inbox/).
- If the store asks you to pay to confirm, the booking is held only for a short time. See [pay to confirm a booking](https://shopper.smartposhub.com/bookings/pay-to-confirm-a-booking/).
- Running late? [Message the store](https://shopper.smartposhub.com/chat/message-a-store/) or call it from the store page.

## Frequently asked questions

**Why can't I see a Book button for my store?**

The store doesn't take bookings in the app. Booking tiles such as Book, Reserve a table or Book a service only appear at stores that switched them on. Call the store instead, using the phone button on its store page.

**What is the difference between Confirmed and Waiting for the store?**

Confirmed means your table or appointment is booked. Waiting for the store means you sent a request and the store still has to accept it; you get a notification when it does. Some stores confirm at once, others check every request first.

**Can I choose my own table?**

At restaurants that allow it, yes. After you pick a time, tap Choose under Table to see the free tables on a list or floor plan. Or keep Any table and the restaurant gives you the best free table for your group.

**How do I cancel a reservation or appointment?**

Open the booking under My reservations or My appointments and tap Cancel or Cancel booking. You can cancel in the app only until the time the store allows, shown as Free cancellation until or You can cancel or move it until. After that, call the store.

**Can I move an appointment to another time?**

Yes, while the store's change window is open. Open the appointment, tap Change date or time, pick a new free time and tap Move my booking. If the app says This booking can't be changed in the app any more, call the store.

**Do I have to pay a deposit?**

Only if the store asks for one. Some restaurants note a deposit that is paid at the restaurant. Other stores ask you to pay in the app to confirm the booking; then you see Pay to confirm with a timer. See the page about paying to confirm a booking.

**The time I picked was just taken. What now?**

Someone booked it a moment before you. The app tells you so and keeps your other choices; pick another free time and confirm again.

## Related pages

[Pay to confirm a booking](https://shopper.smartposhub.com/bookings/pay-to-confirm-a-booking/)Deposits online or by bank transfer.

[Hotel rooms, gym and repairs](https://shopper.smartposhub.com/bookings/rooms-gym-and-repairs/)Other bookings some stores offer.