# Hotel rooms, gym memberships and repair status > Book a hotel room, join or renew a gym and book classes, or follow a device repair in SmartPOS Shopper at stores that offer them. Source: https://shopper.smartposhub.com/bookings/rooms-gym-and-repairs/ Last updated: 2026-10-30 Some stores on SmartPOS Hub are hotels, gyms or repair shops. In SmartPOS Shopper you can book a hotel room, join or renew a gym membership and book classes, or follow a device repair from drop-off to pickup. These screens only appear at stores that run them; this page explains each one. Where you'll find it Only at stores that offer it. Their Home shows a tile: **Book a room**, **Gym** (**Membership and check-in**) or **Repair status** (**Follow your repairs**). If a store doesn’t offer it, the app says so. ## Book a hotel room 1. Tap **Book a room** on the hotel’s Home. 2. Under **Your stay**, set the check-in and check-out dates (**Change** to edit), **Adults** and **Children**. 3. Browse **Rooms**: photos, **From** a price a night, how many are left, and who fits (**Up to 2 adults**). 4. Tap **Reserve** on a room. Check the price per night, discount, tax and total, read **Good to know** (check-in from, check-out until, photo ID, minimum age) and add **Special requests**. 5. Tap **Send reservation**. You see **Sent! The hotel will confirm your reservation.** Under **My stays** you see each stay with its status: **Waiting for the hotel**, **Confirmed**, **Checked in**, **Checked out**, **Cancelled**, **No-show** or **Cancellation asked**, plus **Total**, **Paid** and **To pay**. To cancel: a stay the hotel hasn’t confirmed yet → **Cancel reservation** (free, at once). A confirmed stay → **Ask to cancel**; the hotel decides about any fee and gets back to you. ## Gym memberships and classes - [Join or renew](#tab-panel-0-0) - [Classes](#tab-panel-0-1) - [Check in](#tab-panel-0-2) 1. Tap **Gym** on the gym’s Home. 2. Not a member yet? Under **Plans** pick a plan and tap **Join with this plan**. Members see **Renew your membership** and **Renew with this plan**. 3. Add a **Note for the gym (optional)** and tap **Send request**. “The gym gets your request and signs you up. You pay at the front desk.” 4. Some gyms show **Buy or renew online**: tap **Buy** or **Renew** next to a plan, then **Continue to payment**, and pay in the app (see [pay to confirm](https://shopper.smartposhub.com/bookings/pay-to-confirm-a-booking/)). 1) Tap **See the class timetable**, pick a day and tap **Book** on a class (spots left are shown; **Full** classes can’t be booked). 2) Your booked classes are under **My classes**. Tap **Cancel** → **Yes, cancel** to free your spot. 3) Only members can book classes, and some plans are **Gym floor only (no classes)**. Tap **Check in** on Home or **Show my check-in code**, and show the code at the front desk scanner. The gym screen also shows your **Membership** status (**Active**, **Ends soon**, **Paused**, **Expired**…), days left and **Visits used**. ![Gym screen with Become a member, Buy or renew online with Monthly Basic and Quarterly Pro plans and Buy buttons, and plans to join](https://shopper.smartposhub.com/_astro/gym-plans-buy-online.C1dCrW33_ZgmDKl.webp) A gym that sells plans online shows Buy or renew online. ## Follow a repair 1. Tap **Repair status** on the shop’s Home. Your jobs are listed under **In progress** and **Finished**. 2. Not linked to your account? Tap **Track a job**, enter the **Job number** from your claim ticket and the **Last 4 phone digits or e-mail**, then **Find my repair**. 3. Open a job to see **Progress**, the **Problem**, **Costs**, **Deposit paid** and the date **Expected**. 4. When the shop sends an estimate, you see **Waiting for your answer**. Tap **Approve** or **Decline**. 5. When the banner says your device **is ready for pickup!**, bring your claim ticket or show the screen. To ask for a repair first, tap **Request a repair**: choose the **Device type**, **Brand**, **Model (optional)**, describe **What’s wrong?**, add **Photos** and pick **When would you like to bring it in?**, then **Send request**. “This is a request, not a booking” — the shop replies and writes the job sheet when you bring the device. Replies show under **My requests**. ## Frequently asked questions **Do I pay for a hotel room in the app?** Usually not. The room screen says You pay at the hotel, and your reservation arrives at the hotel as a request it confirms. If the hotel asks for a deposit in the app, you see Pay to confirm instead and can pay online or by transfer. **How do I cancel a hotel reservation?** Open My stays and the stay. If the hotel hasn't confirmed it yet, tap Cancel reservation and it is cancelled at once, free of charge. If it is already confirmed, tap Ask to cancel; the hotel decides about any fee under its rules and gets back to you. **Can I buy a gym membership in the app?** It depends on the gym. Some gyms show Buy or renew online, where you pay in the app. Otherwise you pick a plan and tap Join with this plan or Renew with this plan; the gym gets your request and you pay at the front desk. **How do I check in at the gym?** Open the gym's Home and tap Check in, or Show my check-in code on the gym screen. Show the code at the front desk scanner. It only works while your membership is active. **How do I track my repair without an account at the shop?** Tap Track a job and enter the job number from your claim ticket plus the last 4 digits of your phone number or your e-mail. You see the progress; prices and notes are only shown to the customer of that job. **The repair shop sent an estimate. What do I do?** Open the repair and read the estimate. Tap Approve if the shop should go ahead at that price, or Decline to collect the device as it is. If the app says to answer at the shop or by phone, do that instead. ## Related pages [Book a table or appointment](https://shopper.smartposhub.com/bookings/book-a-table-or-appointment/)Restaurant tables and service appointments. [Pay to confirm a booking](https://shopper.smartposhub.com/bookings/pay-to-confirm-a-booking/)Deposits online or by transfer. [Message a store](https://shopper.smartposhub.com/chat/message-a-store/)Ask the hotel, gym or repair shop a question.