# Find, download and share your receipts

> Every purchase you make as a member of a store lands in Receipts. Open the invoice, download a PDF, share it or see your returns.

Source: https://shopper.smartposhub.com/orders/receipts/
Last updated: 2026-10-30

SmartPOS Shopper keeps your receipts from every store you joined in one place. When you buy as a member — at the counter with your store card or cart code, or with an app order — the receipt appears automatically. This page shows how to find a receipt, read it, download the invoice as a PDF, share it and see returns.

## How do receipts get into the app?

You don’t do anything special. A receipt is saved to your account when:

- the cashier scans **My store card** or your Scan & Go **cart code** before you pay (see [your store card](https://shopper.smartposhub.com/store-card/my-store-card/) and [check out at the counter](https://shopper.smartposhub.com/scan-and-go/pay-at-the-counter/)), or
- you place an order in the app and the store completes it (see [place an order](https://shopper.smartposhub.com/shopping/place-an-order/)).

You then get a “Your receipt from …” notification, if you allow it.

No scan, no receipt

If you pay without showing your store card or cart code, the store sells to its walk-in customer and the receipt can’t reach your app.

## Find a receipt

1. Open the **Account** tab and tap **Receipts** — or tap the **Receipts** tile (**All your bills**) on a store’s Home.
2. Use the chips at the top: **All stores**, or one store at a time.
3. Receipts are grouped by month. Each row shows the store, date, time, location, total and a badge: **Paid**, **Partly paid** or **Due**.
4. Tap a receipt to open it.

![Receipts list grouped by month with All stores and store filter chips and Paid, Partly paid and Due badges](https://shopper.smartposhub.com/_astro/receipts-list-all-stores.1kbo2V4T_RrKPq.webp)

![Receipt detail with the store name, total, invoice number, items, subtotal, discount and payments](https://shopper.smartposhub.com/_astro/receipt-detail-paid.CRqjhZG1_AYz4r.webp)

Receipts list (left) and one receipt (right).

## What’s on a receipt?

- **Invoice** number, date and the store location.
- **Items** with quantity × price.
- **Subtotal**, **Discount**, **Tax**, **Shipping** (when there is any) and **Total**.
- **Paid** and, if something is open, **Still to pay**.
- **Payments**: each payment with its method and time — for example cash, card, store credit or a gift card.
- **Reward points**: **Earned** and **Used**, if the store uses points.
- **Returns**, if you returned anything (see below).

## Download, view or share the invoice

At the bottom of a receipt:

- **View invoice** opens the store’s invoice in your browser.
- **Download PDF** saves the invoice as a PDF on your phone.
- **Share** sends a short text — “My receipt from *store*: *total* (invoice *number*, *date*)” — through any app you choose.

Note

Invoice links are valid for 30 minutes and open without signing in. Share them only with people who should see the purchase.

## See returns and refunds

When you return items, the original receipt gets a **Returns** section. Each return shows its number, date and amount, and how it was settled:

| Label            | What you got back                                                                          |
| ---------------- | ------------------------------------------------------------------------------------------ |
| **Refunded**     | Money back, with the method (for example **Refund · Cash**).                               |
| **Store credit** | Credit to spend at this store — see your [wallet](https://shopper.smartposhub.com/shopping/store-credit-and-gift-cards/). |
| **Gift card**    | A gift card for this store.                                                                |
| **Exchanged**    | Other items instead.                                                                       |
| **Mixed**        | A mix of the above.                                                                        |
| **Credit note**  | The store recorded the return without paying it out yet.                                   |

Returned items show **Returned:** with the quantity on the item lines.

![Receipt with a Returns section listing two returns settled by refund, store credit and gift card, reward points and View invoice, Share and Download PDF buttons](https://shopper.smartposhub.com/_astro/receipt-returns-and-invoice-buttons.CLV4u6QT_ZyxxEY.webp)

Returns and the invoice buttons at the end of a receipt.

## Questions about a receipt?

Tap **Ask about this receipt** on the receipt. A chat with the store opens with the receipt attached. See [message a store](https://shopper.smartposhub.com/chat/message-a-store/).

## Tips

- Turn on **Hide receipts in screenshots** in Account if you don’t want receipts to appear in screenshots or the recent-apps view — see [language and appearance](https://shopper.smartposhub.com/account/language-and-appearance/).
- Signing out removes saved receipts from this phone only. Sign in again and they come back.
- Deleting your account doesn’t delete the store’s sales and invoices; stores must keep them by law.

## Frequently asked questions

**How do my receipts get into the app?**

Automatically. When you buy in a store you joined and the cashier scans your store card or your Scan & Go cart code, or when you place an order in the app, the sale is saved to your account at that store and the receipt appears in Receipts. You don't have to ask for it.

**Why is a purchase missing from my receipts?**

The cashier did not link the sale to you. If the cashier did not scan your store card or cart code, the sale goes to the store's walk-in customer and doesn't reach your app. Next time show My store card before paying. Ask the store if they can move the old sale to your account.

**Can I get a PDF of my invoice?**

Yes. Open the receipt and tap Download PDF. You can also tap View invoice to see it in your browser, or Share to send a short summary and the invoice link to someone else.

**How long does a shared invoice link work?**

Invoice links are valid for 30 minutes and open without signing in. After that, open the receipt in the app again to get a fresh link. Only share the link with people who should see the purchase.

**What does Partly paid or Due mean on a receipt?**

The store let you pay part of the bill later. Partly paid means some money is still to pay; Due means nothing is paid yet. The receipt shows Still to pay, and your account at the store shows your balance due. You settle it with the store, not in the app.

**Where do I see a return or refund?**

Open the original receipt. A Returns section lists each return with its number, date and amount, and how it was settled — refund, store credit, gift card or exchange. Store credit and gift cards from returns also show in your Wallet.

**Do I get receipts while my membership is waiting for approval?**

Not yet. Receipts belong to your customer account at the store, which opens once the store approves you. A cashier who scans your store card can approve you right there, and that purchase is then saved as your first receipt.

## Related pages

[Your account at a store](https://shopper.smartposhub.com/orders/my-account-at-a-store/)Balance due, reward points and your last 12 months.

[Show your store card](https://shopper.smartposhub.com/store-card/my-store-card/)So every purchase lands in your receipts.

[Store credit and gift cards](https://shopper.smartposhub.com/shopping/store-credit-and-gift-cards/)Use credit from returns at checkout.