# Place an order for pickup, delivery or dine-in

> Order from a store in SmartPOS Shopper - choose pickup, delivery or dine-in, add your address or table, apply a coupon and place your order.

Source: https://shopper.smartposhub.com/shopping/place-an-order/
Last updated: 2026-10-30

With SmartPOS Shopper you can place an order with a store straight from your phone and collect it, have it delivered, or eat in. This page walks you through checkout: choosing pickup, delivery or dine-in, entering your address or table, adding a note or coupon, and placing the order.

Where you'll find it

Only stores that take orders in the app show **Order** on their Home screen and **Checkout** in the cart. Each store also decides which of **Pickup**, **Delivery** and **Dine-in** it offers, and which payment options you get.

## Before you start

- You are signed in and a member of the store ([join a store](https://shopper.smartposhub.com/stores/join-a-store/)).
- If the store asks, you [chose a location](https://shopper.smartposhub.com/shopping/browse-products/#why-do-i-have-to-choose-a-location). Each branch has its own menu and prices.
- Your products are in the [cart](https://shopper.smartposhub.com/shopping/your-cart/), with all required options chosen.
- You are online. Without internet the app says **You’re offline. Connect to the internet to place your order.**

## How do I place an order?

1. Open **Cart** and tap **Checkout**.
2. Under **How do you want it?**, tap **Pickup**, **Delivery** or **Dine-in**. Delivery shows its charge under the button (or **Free**).
3. Fill in the details for your choice (see the tabs below).
4. Optional: write a **Note for the store** (for example “no onions” or “call when you arrive”).
5. Optional: type a **Coupon code** and tap **Apply**. The discount appears in the summary as **Coupon** followed by the code.
6. Optional: use your [store credit or a gift card](https://shopper.smartposhub.com/shopping/store-credit-and-gift-cards/) under **Store credit & gift cards**.
7. Under **Payment**, choose how to pay. See [payment options](https://shopper.smartposhub.com/shopping/payment-methods/).
8. Check the **Order summary**: items, **Subtotal**, **Tax**, **Delivery**, **Discount** and **Total**.
9. Tap **Place order** (the button shows the total, for example **Place order · $534.65**).

- [Pickup](#tab-panel-0-0)
- [Delivery](#tab-panel-0-1)
- [Dine-in](#tab-panel-0-2)

The checkout shows **Pick up at** with the branch name and address. If the store lets you choose, tap **Change** to pick another branch. Most stores offer **Pay at the store** for pickup: you pay at the counter when you collect your order.

Enter your **Delivery address** (house, street; required), **Area / city** and **Phone**. Add **Directions for the rider** if helpful (landmark, gate, floor). The app shows the store’s **Delivery area**, the delivery charge, and, if the store offers it, how much more to add for free delivery (**Add** an amount **more for free delivery.**).

The checkout shows **Dine in at** with the branch. Under **Your table**, tap **Choose** to pick the table you sit at, from a list or a floor plan. Tables are marked **Free**, **In use**, **Reserved** or **Being cleaned**. Some stores ask you to type the **Table** number or name instead. Choosing a table is optional; staff seat you if you skip it.

![Checkout with Delivery selected, delivery area within 5 km, address, area, phone, rider directions and note fields](https://shopper.smartposhub.com/_astro/checkout-delivery.CeMHYIA6_U34DK.webp)

![Checkout with Pickup selected, the pickup branch, note, coupon code, Pay at the store and the order summary](https://shopper.smartposhub.com/_astro/checkout-pickup-pay-at-store.D4XjRsUw_Zp3F7w.webp)

Checkout for delivery (left) and pickup (right). The Place order button always shows the total.

![Checkout with Dine-in selected and Table T2 by the window chosen](https://shopper.smartposhub.com/_astro/checkout-dine-in-table.BkmzFHVK_Z1HTj1v.webp)

![Choose your table sheet with a floor plan showing free, in use and reserved tables](https://shopper.smartposhub.com/_astro/table-picker-floor-plan.D_cg1pHp_ZXDDiW.webp)

Dine-in: choose your table from the list or the floor plan. You can change it until you place the order.

Tip

**Tap the table you sit at.** If you pick a table marked **In use**, the app warns you: **This table is in use. Keep it only if you are sitting there.**

## What happens after I place the order?

![Order sent screen with the owl mascot, the store name, Received status, a checklist from Order placed to Ready for pickup and the order total](https://shopper.smartposhub.com/_astro/order-sent.T6h8_LPP_Z2avyAE.webp)

Order sent! The order page tracks every step.

- You see **Order sent!** and “the store has your order. We’ll let you know when it’s ready.”
- The order appears in **My orders** with its number and status, starting at **Received**.
- If you chose online payment or a bank transfer, finish the payment first. See [pay for your order](https://shopper.smartposhub.com/shopping/payment-methods/).
- You get a notification at each new step (being prepared, ready, on the way, completed), depending on your [notification settings](https://shopper.smartposhub.com/notifications/per-store-notifications/).

Follow the order in [track your orders](https://shopper.smartposhub.com/orders/track-your-orders/).

## Messages you might see at checkout

| Message                                                    | What to do                                                                                                              |
| ---------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------- |
| **No payment option is available for this order.**         | The store has no payment option for this way of ordering. Try another option (for example Pickup) or contact the store. |
| **Prices or charges changed. Please check the new total.** | Check the new total, then tap **Place order** again.                                                                    |
| The store does not deliver to this address.                | Use another address or switch to Pickup.                                                                                |
| The minimum order for delivery is …                        | Add more items or choose Pickup.                                                                                        |
| Too many orders in a short time.                           | Wait a while or call the store.                                                                                         |

## Tips and mistakes to avoid

- **Don’t worry about tapping twice.** Each order is sent only once, even on a slow connection.
- **Check the branch** before you place a pickup order, especially in stores with several locations.
- **Write rider directions** for apartments and gated streets. It saves a phone call.
- **Questions about your order?** Open it and tap **Ask about this order** to [message the store](https://shopper.smartposhub.com/chat/message-a-store/).

## Frequently asked questions

**Why don't I see a Checkout button?**

The store does not take orders in the app, or not right now. You can still use Scan & Go and pay at the counter if the store offers it. The app says "This store doesn't take orders in the app right now." when ordering is switched off.

**Why is Delivery or Dine-in missing?**

Each store chooses which of Pickup, Delivery and Dine-in it offers. You only see the options your store has turned on.

**Why does the app say the store doesn't deliver to my address?**

Your address is outside the store's delivery area. The delivery area is shown on the checkout screen. Choose Pickup instead, or contact the store.

**Is there a minimum order for delivery?**

Some stores set one. If your order is below it, the app tells you the minimum amount. Some stores also offer free delivery above a certain amount and show how much more you need to add.

**What if I tap Place order twice?**

Your order is only placed once. The app protects each order, so a second tap or a weak connection does not create a duplicate. Check My orders if you are unsure.

**Why did the total change when I placed the order?**

A price, tax or delivery charge changed while you were on the checkout screen. The app shows "Prices or charges changed. Please check the new total." Check the new total and place the order again.

**Can I order while offline?**

No. You need an internet connection to place an order. You can keep filling your cart offline and check out once you are back online.

**Where do I see my order after placing it?**

In My orders, from the store's Home screen or from your account. The order page shows the status from Received to Ready or On the way.

## Related pages

[Pay for your order](https://shopper.smartposhub.com/shopping/payment-methods/)Pay at the store, on delivery, online or by transfer.

[Track your orders](https://shopper.smartposhub.com/orders/track-your-orders/)Order status and parcel tracking.

[Store credit and gift cards](https://shopper.smartposhub.com/shopping/store-credit-and-gift-cards/)Lower what you pay at checkout.

[Your cart](https://shopper.smartposhub.com/shopping/your-cart/)Review items before checkout.