# Sign in to SmartPOS Shopper with an e-mail code > Sign in without a password. Enter your e-mail, type the 6-digit code we send you, add your name, and your stores and receipts are ready. Source: https://shopper.smartposhub.com/start/sign-in-with-email-code/ Last updated: 2026-10-30 You sign in to SmartPOS Shopper with your e-mail address and a one-time 6-digit code. There is no password to create or forget. Each time you sign in on a phone, the app sends a fresh code to your inbox. This page shows every step, what each message means, and what to do if the code doesn’t arrive. ## Before you start - [Install the app](https://shopper.smartposhub.com/start/install-the-app/) on your Android phone. - Have your **e-mail inbox** open on the phone (or another device), because the code arrives there. ## How do I sign in? 1. Open **SmartPOS Shopper**. On the **Sign in** screen, type your address in the **E-mail** field. 2. Tap **Send me a code**. The screen changes to **Check your e-mail** and shows the address the code went to. 3. Open the e-mail with the subject that starts with your code (”… is your sign-in code”) and read the 6 digits. 4. Type the 6 digits in the boxes. The app signs you in by itself as soon as the sixth digit is in. (You can also tap **Sign in**.) 5. If this is your first time, the app says **Nice to meet you!** Type **Your name** (at least 2 letters) and continue. Stores show this name on your receipts and bookings. 6. You land on **Home**. If you haven’t joined a store yet, you see **Let’s add your first store**. ![Sign in screen with the e-mail field filled in and an orange Send me a code button](https://shopper.smartposhub.com/_astro/sign-in-email-screen.BBRzLp7Y_Z1C7Vv4.webp) ![Home screen for a new account saying Let's add your first store with Scan store QR and Type a store code buttons](https://shopper.smartposhub.com/_astro/add-first-store-screen.B9Hird1n_1Vjzc9.webp) Sign in with your e-mail, then add your first store. ## What do the messages mean? | Message | What it means | What to do | | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | --------------------------------------------------------- | | **Please enter a valid e-mail address.** | The address is missing a part, such as the @ or the ending. | Check the spelling and try again. | | **That code isn’t right or has expired. Try again or ask for a new one.** | A digit is wrong, or the code is older than 10 minutes, or it was already used. | Use the newest e-mail. Tap **Send a new code** if needed. | | **Send a new code in 45s** | You just asked for a code. | Wait for the countdown, then tap **Send a new code**. | | **Too many tries. Please wait … min and ask for a new code.** | Several wrong codes in a row. | Wait the minutes shown, then ask for a new code. | | **You were signed out on this phone. Please sign in again.** | This phone’s session ended. | Sign in again; your stores come back. | No e-mail? **Check your spam folder.** The code is valid for 10 minutes. If you use a work e-mail, its filter may hold the message for a while, so a personal address is often faster. ## Can I join a store before I sign in? Yes. On the sign-in screen tap **Scan a store QR first** and scan the store’s QR poster. The app says **Store saved. You’ll join it when you sign in.** Then sign in as usual and you join that store straight away. A store link from the store works the same way. ## Can I just look around first? Tap **Look around as a guest**. The guest home screen explains what the app does in four steps. As a guest you can’t join a store, check member prices, use Scan & Go or keep receipts. Tap **Sign in with e-mail** on the guest home screen when you are ready. ## Signing in safely - Never share your sign-in code with anyone, including people who say they are from a store. Store staff never need it. - Sign-in codes are always sent, even if you switched other e-mails off: they keep your account safe. - On a shared phone, **sign out** when you’re done: **Account › Sign out**. See [Edit your profile](https://shopper.smartposhub.com/account/profile/#sign-out). Note By continuing you agree to the Terms and Privacy Policy of SmartPOS Hub. Read what the app keeps about you in [Privacy and your data](https://shopper.smartposhub.com/account/privacy-and-your-data/). ## Frequently asked questions **I didn't get the sign-in code. What should I do?** Check your spam or junk folder first, and make sure the e-mail address is spelled correctly. Wait a minute, then tap Send a new code. The button counts down from 60 seconds before you can ask again. **How long is the sign-in code valid?** The code is valid for 10 minutes and works only once. If it has expired, tap Send a new code and use the newest code you receive. **The app says "Too many tries". What now?** After several wrong codes the app blocks new tries for a few minutes to protect your account. The message tells you how many minutes to wait. Then ask for a new code and type it carefully. **Can I sign in on two phones?** Yes. Sign in with the same e-mail on each phone and you see the same stores and receipts. Each phone gets its own code when you sign in. **Can I change the e-mail I sign in with?** No. Your e-mail is how you sign in, so it can't be changed in the app. To use a different e-mail, sign in with the new address, which creates a new account, and join your stores again. **Why does the app ask for my name?** Stores show your name on your receipts and bookings, so they know who you are at the counter. You can change it later in Account › Edit profile. **What does "You were signed out on this phone" mean?** Your session on this phone ended, for example after you signed out elsewhere or deleted the account. Sign in again with your e-mail and a new code. Your stores and receipts come back. ## Related pages [Join a store](https://shopper.smartposhub.com/stores/join-a-store/)Scan the QR poster, type the code or open the link. [Find your way around the app](https://shopper.smartposhub.com/start/app-tour/)What each tab and tile does. [Fix common problems](https://shopper.smartposhub.com/help/troubleshooting/)Codes, scanning, notifications and more.