Get help with the SmartPOS Shopper app
Need help with SmartPOS Shopper? Most questions about an order, a price, a refund or a booking are for the store, because each store runs its own shop. Questions about the app itself or your SmartPOS Shopper account go to SmartPOS support. This page tells you who to contact and what to include.
Contact the store for…
Section titled “Contact the store for…”- orders, delivery times, missing items or wrong items
- prices, offers, member prices and refunds
- returns, store credit, gift cards and your balance due
- bookings, deposits and transfer receipts
- membership approval
- Open the store page (tap the store name on Home, or Account › My stores).
- Tap Message store — or on an order or receipt, Ask about this order / Ask about this receipt — and write your question. See message a store.
- Need it faster? Under Locations, tap Call next to the store location.
Contact SmartPOS support for…
Section titled “Contact SmartPOS support for…”- the app crashes, won’t open or a screen doesn’t load
- you can’t sign in after trying the steps in troubleshooting
- questions about your SmartPOS Shopper account and data
Use the contact page: smartposhub.com/contact.
What to include
Section titled “What to include”- The e-mail you sign in with.
- Your phone model and the app version (Account › Help & about).
- The store name, and the order or invoice number if it’s about a purchase.
- What you did, what happened, and the exact message the app showed.
- A screenshot, if you can.
Delete your account or ask about your data
Section titled “Delete your account or ask about your data”Delete your account in the app: Account › Delete my account — see delete your account. If you can’t open the app, use the data request page.
Frequently asked questions
Section titled “Frequently asked questions”Who do I contact about an order, refund or wrong price?
The store. Each store runs its own prices, stock, orders, refunds and bookings, so only the store can change them. Use Message store or Ask about this order in the app, or call the store with the phone button on its store page.
Who do I contact about the app itself or my account?
SmartPOS support, through the contact page at smartposhub.com/contact. Write to them if the app won't work, you can't sign in after trying the usual fixes, or you have a question about your SmartPOS Shopper account.
Will SmartPOS support ever ask for my sign-in code?
No. Never share your sign-in code with anyone, including people who say they are from support or from a store. The code gives access to your account.
How do I ask for my account to be deleted?
You can delete it yourself in the app under Account, Delete my account. If you can't open the app any more, use the data request page at smartposhub.com/legal/data-request with the delete-app option.
What should I put in a message to support?
Your account e-mail, your phone model and app version (shown in Account, Help and about), the store name, what you tried to do, what happened, the exact error text and when it happened. A screenshot helps.